Retail Customer Service Representative

Job Summary of Retail Customer Service Representative:

Retail Customer Service Representative are responsible for identifying customer needs and recommending suitable products or services that meet those needs:

Responsibilities of Retail Customer Service Representative:

Retail Customer Service Representative are responsible for building and maintaining relationships with both existing and potential clients:

• Utilize state-of-the-art technology and customer-centric strategies to increase retail revenue.
• Refine your customer alliances by asking the right questions that expose their individual demands and interests, empowering you to deliver bespoke solutions and top-notch service.
• Tapping into the Power of Data for Strategic Business Decisions.
• Apply excellent communication abilities to fulfill customer expectations through the provision of uncomplicated and practical technological solutions that simplify the process of closing sales.
• Optimize your merchandising strategy by conducting frequent market research and analyzing customer data to determine trends and preferences.
• Extend assistance to other Verizon locations based on their specific requirements.

Benifits of Retail Customer Service Representative:

Verizon's benefit program is constructed in a manner that aids you in fulfilling your career and personal objectives holistically. Our total rewards package initiates from your first day on the job and comprises an array of benefits, such as health and wellness benefits, a 6% contribution match on your 401(k), stock awards, over four weeks of paid time off (inclusive of vacation, holidays, and personal days), discounted Verizon products and services, paid parental leave of up to four months, tuition assistance of up to $8K per year, and other rewards that facilitate your growth and success.

Qualoification of Retail Customer Service Representative:

• Successful completion of a high school diploma or GED provides the necessary skills to perform optimally in post-secondary education, including communication, critical thinking, and attention to detail.
• The individual must exhibit that they have garnered relevant expertise in their profession.
• The job description demands flexible availability, including weekends, evenings, and holidays.
• The company expects the employee to be open to working extra shifts, especially during peak vacation times such as the summer months and the period from November to December.
• Associates degree.
• In the field of retail and customer service, it is imperative for individuals to be flexible and to have quick problem-solving skills that can cater to the needs of any customer.
• Skillfulness in engaging in effective communication with clients to identify the most suitable outcome.

At Verizon, we welcome all applicants to apply for this position, regardless of whether they meet all of the preferred qualifications.