Entry-level Desktop support: No Degree/Experience Required

CourseCareers Lancaster, Pennsylvania
entry level desktop desktop support tech customer service technical sales figure computer literacy literacy written verbal communication communication
February 16, 2023
CourseCareers
Lancaster, Pennsylvania

CourseCareers is a 4-12 week program that trains students online in IT and helps connect them with their first IT support position. Best of all is that you dont need to have a degree or tech experience.

On average our students make about $40,000+ in their first year and are on a six-figure career path. If youre interested in a career in IT then click the apply button to go through our free introduction course to learn how you can start your career in IT today!

Qualifications

  • Interest in technology

  • No degree required

  • No experience required

  • Strong computer literacy

  • Authorized to work in the U.S./Green Card Holder. You can live in any city in the US.

Preferred Skills

  • Strong written and verbal communication skills

  • Strong interpersonal skills such as empathy and emotional intelligence

  • Previous customer service experience is a plus but not required

  • Ability to learn online with minimal direction

  • Basic understanding of computers and desire to learn technical skills

Responsibilities

  • Use a help desk ticketing system to intake, triage, document, and troubleshoot issues

  • Troubleshoot and resolve user issues, escalating where appropriate

  • Make use of, and maintain a knowledge base to help resolve common issues

  • Ensure that our customer service-level agreements (SLAs) are upheld

  • Make use of Active Directory or similar tools to help manage user accounts

  • Assist with equipment provisioning for newly onboarded and offboarded staff

  • Serve as the first point of contact for technical issues, escalating where appropriate

  • Support the business with miscellaneous, technology-related tasks

How to get started:

If you seem like the type of person who were looking for, then please go through our free introductory course to learn exactly how you can start your career in tech sales without a degree or sales experience.

Click the apply button to get started.


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