Customer Service Representative

This is a work from home opportunity for anyone living in the Texas, CST time zone.
The role of the Customer Service Representative is to be a customer-focused, courteous, empathetic, service professional, who effectively uses knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention.
The Customer Service Representative position is Aetna s window to our members, providers, physicians and hospitals.
As a Customer Service Representative, the image you project over the telephone and how you handle the caller s situation is the public s perception of Aetna.
We provide a human connection when it is needed most.Pay RangeThe typical pay range for this role is:
Minimum:
17.00Maximum:
27.90Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls.
The actual salary offer will take into account a wide range of factors, including location.Required Qualifications-Experience in a production environment.-Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.-Strong communication and problem-solving skills -Empathy towards customers needs and concerns-Strong computer navigation and typing skills-Ability to manage multiple tasks in a transaction / high volume-based environmentPreferred Qualifications-Health Insurance preferred but not required-Microsoft Office Suite- At least one year in a customer service experienceEducationHigh School Diploma, G.E.D.
or equivalent experienceBusiness OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health.
This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world.
Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose.
We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services.
We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
Associated topics:
agente de servicio al cliente, answer, associate, call center, call center representative, customer service associate, internship, service, system support, telephone service representative