Customer Service/Tech Support

• *Job description**
• *This is an On-Site Position**
• *Technical Support Representative**

We're creating an opportunity for you to learn, lead, and grow in your career At Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Technical Support Representatives to support high-volume inbound customer service projects for our industry-leading technology clients.*

As a trusted employer, we'll create the best match for you based on your experience and preferences, including full-time daytime and evening shifts.

After applying, you'll complete our video interview where we'll get to know each other better. **Be sure to look for an email from [email protected] for your personal link.** After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set.

Sitel Group® has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you

• *$15 per hour**
• *Location Requirements:** **800 Town Center Dr, Langhorne, PA 19047**
• With your job application, you may see some communications come from Sitel Group as well as SYKES.
• *Required qualifications, skills and experience**
• *Qualifications:**

• You have a high school diploma or GED
• You can pass a criminal background check
• You are eager to advance your career with a reliable company
• You work well with a team or independently

**Core Responsibilities:**

• Handle inbound service calls and provide accurate account and product information
• Understand and strive to meet or exceed metrics while providing excellent customer service
• Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
• Drive customer satisfaction through voice, chat, and/or email communications
• Multitask and navigate through multiple systems

• *Desired qualifications, skills and experience**
• *Work with Us and You'll Enjoy:**

• Hands-on, 100% paid training
• Benefits including medical, dental, life, and vision insurance, company-matched 401K, and generous paid time off

• *About SYKES**
• *About Sitel Group®:**

SYKES is now a part of Sitel Group® As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees- working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.

Learn more at and connect with us on Facebook, LinkedIn and Twitter.

**EEO statement**

EOE/Veteran/Disabled

Equal Employment Opportunity & Affirmative Action

SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.
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