Inside Service Technician (Remote)

Webstaurant Store Remote
technician remote kitchen team food service troubleshooting distribution private label technician field service field technicians phone calls calls
March 24, 2023
Webstaurant Store
Lititz, Pennsylvania

Ready Kitchen Warranty

Ready Kitchen Warranty (RKW) focuses on coordinating warranty service repairs for all distribution channels on Clark Associates private label brands. We are looking to expand our team with an Inside Service Technician who will interact directly with in-field service techs to provide friendly, efficient, and accurate solutions for foodservice equipment repairs.

Starting Compensation: $57,000 - 62,000 annually

Weekly Schedule: Monday - Friday, 7:30am - 4pm, No Weekends

Job Responsibilities

  • Communicate directly and effectively with field technicians via emails and phone calls to assist with repairs on both warranty and non-warranty food service equipment

  • Will require working knowledge of over 900 SKUs on both hot & cold-side

  • Handle call volume of ~120 per week

  • Support RKW Service Coordinators with equipment training, questions, and troubleshooting

  • Recommend manufacturing changes based on equipment failure trends

  • Document changes that may need to be made on content that has been created for all end-users of Clark Associates privately labeled equipment: Technical Service Manuals, Customer User Guides, Ready Kitchen Warranty & WebstaurantStore Customer Solutions teams, and Service FAQs and common troubleshooting issues by equipment type

Ideal Candidate Attributes:

  • 3+ yrs of experience in electric, gas, and refrigeration food service equipment

  • CFESA certified preferred

  • Adept at communicating effectively to a variety of audiences

  • Willing to take initiative and ownership of problems to find solutions

  • Able to leverage data to support proposed solutions

  • A team player who wants to contribute to a thriving culture

  • Able to flourish in a fast-paced, changing environment

Remote work qualifications

  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

  • Access to a home router and modem.

  • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).

  • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.

  • The desire and ability to work and communicate with other team members via chat, webcam, etc.

  • Legal residents of one of the following states: (AK, AL, AR, AZ, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, NC, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.

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