Service Deli Manager

Department: SMITHS Deli/Bakery
Position Type: Employee
Position Reports To: Store Director, Marketplace only: Assistant Store Director
Position Supervises: N/A
Pay Level:FLSA Status: Non-Exempt

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Deli department. Support the day-to-day functions of the Deli operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Functions:

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Offer product samples to help customers discover new items or products they inquire about.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Comply with all state, county and local weights and measures laws and labeling requirements.
• Organize, sign, and condition, and coordinate merchandising of the department.
• Monitor and maintain quality standards throughout the department.
• Develop adequate scheduling to balance customer volume with associate needs.
• Observe scheduled shift operating hours.
• Maintain records of inventory, quality assurance, and invoices according to company policy.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Adhere to all local, state, and federal health and civil code regulations.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Current food handlers permit once employed
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Desired Previous Job Experience:

• High school education or equivalent preferred
• Three years' experience in department
• Second language: speaking, reading and/or writing
• Completion of the WAFC Retail Management Certificate

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.

Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: None
Shift(s): Day
Regions: Mountain