Senior customer analyst
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In today s business environment, growth isn t just about building value it's fundamental to long-term business survival. So how do organizations sustain themselves?
The key is a new operating model one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale.
You will deliver breakthrough business outcomes for clients by harnessing talent, data and intelligence to redefine their operating models.
Position Overview :
As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our clients by effectively managing accounts and engaging in high-level and deep conversations regarding M365 Copilot.
This role requires a strong executive presence, exceptional emotional intelligence, a passion for learning technology, and the ability to communicate complex concepts to clients in a clear and concise manner.
The ideal candidate will possess outstanding selling and conversational skills, along with a high comfort level in navigating ambiguity.
Key Responsibilities :
Account Management : Proactively manage a portfolio of client accounts, ensuring their ongoing success and satisfaction with our M365 Copilot services.
User Advocacy : Serve as a champion for users' needs, advocating for their requirements and feedback within the organization.
Client Engagement : Initiate and conduct outbound calls to customers, engaging them in conversations about their current AI roadmap.
Discuss the benefits of M365 Copilot, applications, adoptions, and provide demonstrations as needed to showcase the value of our solutions.
Executive Presence : Demonstrate a strong executive presence when interacting with clients, conveying confidence and credibility in all communications.
Emotional Intelligence : Understand and empathize with clients' needs and concerns, effectively addressing them to ensure a positive customer experience.
Technology Proficiency : Continuously learn and stay updated on M365 Copilot and related technologies, translating technical knowledge into client-friendly language.
Selling Skills : Identify upsell and cross-sell opportunities within client accounts, effectively articulating the value proposition of additional services.
Conversational Skills : Engage clients in meaningful conversations that uncover their challenges, goals, and priorities, aligning our solutions with their needs.
Comfort with Ambiguity : Thrive in a dynamic and fast-paced environment, where priorities and tasks may shift frequently, adapting quickly to changing circumstances.
This is a hybrid role.
Basic Qualifications :
Minimum 2 years of experience in consultative selling, account management or other customer success / nurture engagement work with a track record of building deep relationships with senior IT execs in large or highly strategic accounts
Preferred Qualifications :
Cloud certification such as AZ-900, MS-900, and / or AI-900 is highly desirable.
2 years of experience with Microsoft cloud solutions
Has obtained the : MS 900 certification
Strong problem-solving and troubleshooting capabilities
Familiarity with CRM systems and tracking tools
Strong passion for customer transformation via AI
Ability to collaborate effectively with cross-functional teams and stakeholders
Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.
Bachelor's Degree
Pay Transparency Info for Job Postings :
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here. (https : / / www.accenture.com / us-en / careers / local / total-rewards)
Role Location Annual Salary Range
California $58,600 to $133,000
Colorado $58,600 to $114,900
New York $54,300 to $133,000
Washington $62,400 to $122,400
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Last updated : 2024-04-13