Desktop Support, Tier I

Job Description
Optum onsite at John Muir Heath is looking for a Desktop support technician to assist with running their day-to-day operations for their Desktop Support team. This individual will be reporting up to the Desktop Support Manager and will part of a team assisting with 24/hr support for a new hospital acquisition. This individual will be responsible for building out various machines, resolving tickets, fixing computer issues, moving computers, along with general desktop trouble shooting. The majority of their time will be spent supporting the Microsoft Office Suite including Outlook as well as assisting with hardware break fixes. This individual will be working onsite in a hospital setting and will be communicating with end users to understand their needs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .
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Skills and Requirements
- 1-2 years of Desktop experience possessing a working knowledge of hardware components, hardware configurations, and have strong software experience
- 1+ year of Windows 10 experience
- Hardware/Software Break fix experience
- Desktop Imaging Experience
- Excellent customer service and communication skills
- Must be able to handle the physical nature of the job (lifting 40 lbs, crawling under desks, clean up, etc.)
- Strong teamwork skills, good time management ability, and proficiency to follow instruction
- Comfortable in hospital environment
- Must pass background check and drug test (marijuana will come back as a fail)
- Personal Transportation -- may need to travel to various locations throughout the East Bay
- Business attire
- Dress code: business casual - no jeans, no tennis shoes, no t-shirts
- Typical outfit: khakis, polo or button down, black or brown shoes * Healthcare or hospital environment experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].