Patient Service Representative - Bilingual (Nonclinical)

Description

Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the needs of patients we serve in the community. With ten healthcare centers and eight Women, Infants, and Children nutrition program locations throughout Indiana, we offer primary medical, dental, and behavioral healthcare services to community-based patient populations that are diverse in age, educational background, and income level.

IHC is seeking a Bilingual Patient Service Representative (Nonclinical) to join our call center! If you are a self-starter who is passionate about patient-focused medicine, serving your community, and working in a team environment, we encourage you to apply!

Overview: The Patient Service Representative contributes to IHC’s mission by performing a variety of patient service duties necessary to maintain the efficient flow of operations at the health center and ensure a positive and consistent customer service experience for IHC patients.

• Helps to improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist
• Assists in training new staff for the Patient Service Center
• Answers phone calls, schedules appointments, addresses patients’ needs
• Works with management team to schedule appointments according to Patient Scheduling policy guidelines and health center needs
• Processes appropriate patient paperwork promptly
• Educates patients regarding documents they will need to provide at the time of service
• Accurately enters, maintains, and retrieves data on IHC’s Electronic Medical Records (EMR) system
• Communicate with patients care team as necessary
• Assists with contacting patients for reminder calls and follow-up
• Assists with pre-chart preparation
• Juggles multiple requests and meets multiple deadlines

Recruitment package includes but is not limited to: 

• Hourly position (based on experience & education)
• $1000.00 bonus paid after one year
• 403(b) matching
• Flexible spending account
• Health, life, dental, and vision insurance
• Health savings account
• Generous PTO
• Referral program
• Tuition reimbursement

Requirements

Graduation from a standard high school, or equivalent. One (1) year of prior experience in an office or health-related position. Related education can substitute for experience. Spanish speaking is required.