Customer Service/Tech Support
Why Sitel Group�
This is an On-Site Position
At Sitel Group� we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including to answer all questions and/or concerns regarding products or service.
This is a great opportunity for you to learn, lead, and grow. We invest in our people, our new associates have an opportunity to focus on what matters most; their career growth. Grow with us! All our calls are inbound calls only- no cold calling .
At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspectives through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.
Be sure to look for an email from [email protected] for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group� has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!
*With your job application, you may see some communications come from Sitel Group as well as SYKES.
As a trusted employer, we'll create the best match for you based on your experience and preferences, including full-time daytime and evening shifts.
$15 per hour
Location Requirements: 800 Town Center Dr, Langhorne, PA 19047
*With your job application, you may see some communications come from Sitel Group as well as SYKES.
Work with Us and You'll Enjoy
Hands-on, 100% paid training
Benefits including medical, dental, life, and vision insurance, company-matched 401K, and generous paid time off
Qualifications
You have a high school diploma or GED
You can pass a criminal background check
You are eager to advance your career with a reliable company
You work well with a team or independently
Core Responsibilities
Handle inbound service calls and provide accurate account and product information
Understand and strive to meet or exceed metrics while providing excellent customer service
Diagnose and resolve technical hardware and software issues and guide users through step-by-step solutions
Drive customer satisfaction through voice, chat, and/or email communications
Multitask and navigate through multiple systems
Our Mission:
Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.
Engagement, we believe, is a direct outcome of the empathy created when teams - invested in the delivery of your brand promise - work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.
EEO
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Commitment to Ethics and Equal Employment Opportunity: Sitel Group, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Sitel Group is proud to be an equal employment opportunity employer. Sitel Groups is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.
Customer Service/Tech Support