Patient Service Rep. - Hybrid

Job Title: Patient Services Representative Hybrid Call Center w/ rapidly growing, venture-backed Health-Tech company that is on a mission to disrupt the expensive and inefficient Pharmacy Benefit Management sector. If you're looking for exciting career growth, apply now!!!Perks!!!! * Overall culture that values employees and has a culture of gratitude. * 1st week of month food is bought for whole team!! * member support team is empowered with focus group sessions to improve business! * Room for growth!!!!!!!!! * Fully stocked kitchen from Costco! * See and be with team and team members, friend and family like environment! * Great benefits Med dental and vision. (90-95% of you and your immediate family covered)!!!!! * Hands on meeting on Tuesday w/ shout outs. Job Description: * Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience. * Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed. * Educate members about their pharmacy benefits. * Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry. * Demonstrate a patient centric mindset and a high sense of urgency to solve member requests. * Maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA). Additional Skills & Qualifications:REQUIRED: * Must be locally based as the role requires working onsite at our Lehi office.During ongoing pandemic, hybrid office/ work from home rotation availableRequires 100% attendance during training period.HS Diploma, GED or equivalent1+ years experience working within call centerActive listening, conversational speaking skills, with a high degree of empathyAbility to multitaskExcellent verbal and written communication skillsPassion for helping people Schedule:8hr shifts in hours of 6am - 6pm Mon - Fri & rotating Saturday (6-7 week rotation) for 5hr shift from 9am - 2pm. Shift can be traded or asked for if OT is desired. After 90days can request schedule changeTraining Hours:7am - 3:30pm OR 8am - 4:30pm <-- this schedule will hold all the way through training period(1- 2 months)EQUIPMENT:Laptop Mouse and Head set all provided INTERNET: To be eligible to WFH will need certain upload and download speed If interested apply directly to posting and email Ashley at [email protected] with your first and last name and phone number to schedule an interview(MUST HAVE 1 YEAR CALL CENTER OR MEDICAL RECEPTION FOR CONSIDERATION)* About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address today s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit ~~~. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call ~~~ or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.Requirements:Allegis Group