Installation Coordinator

This role is hybrid, which means you must be located within a drivable distance to the Novi Best Buy Health office. You may be asked to come into the office up to 2 days per week.

As the Installation Coordinator, your primary responsibilities will be to work closely with our members to get nationwide installations of medical equipment scheduled. The Installation Coordinator is assigned a region and works closely with supply chain and Geek Squad within their region to ensure that work orders are being completed in a timely manner. This role works closely with other teams internally.

Responsibilities

• Route all orders off the Default report timely
• Daily outbound and inbound calls with Case Managers and our members
• Daily communication to Geek Squad Health Agents via HCRM and phone calls
• Update all systems with detailed notes
• Ensure that all work orders are completed timely, adhering to payor SLA's
• Handle escalated installation/service concerns timely
• Document and resolve the Geek Squad updates daily
• Complete all assigned scheduling calls daily and consistently hit all daily, and weekly goals
• Manage assigned region using the installation metrics
• Cover inbound phone calls for the team
• Other duties as assigned

Basic Qualifications

• High school diploma or GED required
• Minimum 2 years customer service experience

Preferred Qualifications

* Experience in a technical or product focused position preferred

Auto Req. ID897072BR

Location Number 905014 BBYHealth Novi MI

Address 27475 Meadowbrook Road$17.16 - $26.30/hr

Pay Range $17.16 - $26.30/hr
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