Customer Service Specialist I

Ensemble Health Partners Lancaster
customer service customer service specialist revenue revenue cycle cycle health customer service healthcare patients people financial insurance hospitals
March 1, 2023
Ensemble Health Partners

Thank you for considering a career at Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:
The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle with knowledge of all areas of Patient Financial Services.

Essential Job Functions

  • Answering patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies, researching and resolving issues with accounts that have been identified by patients.
  • Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances.
  • Meeting collection goals as set by department, and providing excellent customer service for all of our patients. Must have knowledge of all areas of the Revenue Cycle.
  • Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues.
  • Performs other duties as assigned.

Employment Qualifications:

  • 1-2 years experience in healthcare industry.
  • Critical Thinking, Problem Resolution
  • Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred.
  • High School Diploma or GED
  • CRCR within 6 months of hire.

Join an award-winning company

Three-time winner of “Best in KLAS” 2020-2022

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
  • Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year


  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Lancaster, OH 43130: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you bilingual?  If so, what languages?
  • Are you ok with working on-site at Fairfield Medical?
  • Have you been held to any certain metrics in previous roles? If yes; what were those metrics?
  • This role is heavily phone based with back-to-back calls. Please describe your experience and comfortability with high-volume calls. Be thorough in your answer
  • Please describe in your own words what Revenue Cycle means and your knowledge of different areas of Revenue Cycle. Be thorough in your answer.
  • Tell me about a time when there was an issue that you couldn’t resolve. How did you bring it to your supervisor to ask for help?

Work Location: One location

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