Technical Support Analyst
Technical Support Analyst Salary: 110,000 - 120,000 USD per year
At ProIT,Inc we are looking for a Support engineer!
Our tech stack:
Hardware, Support, Windows
Rquirements:
- 6-7 years of experience in the field
- Ability to relocate to Austin, TX before starting work
- Strong skills in basic tech support and troubleshooting for Windows/Mac
- Experience with imaging and provisioning computers
- Proficiency in working with a ticketing system
- Capability to support hardware audits and assist with hardware refresh
Your responsibilities are:
- Configuring new hire laptops
- Asset disposal and pick up
- Creating QR conference codes
- Filling vending machines
- Reconfiguring the call center
- Processing laptops into/out of legal review
- Receiving equipment and updating equipment portal
- Managing assets including audit scans, inventory, and orders
- Coordinating 3rd party repair services
- Conducting WPS hot spares
- Conducting AV room sweeps
Category: Support Developer / Engineer
Location address: West 9th Street 205, Austin, United States
Salary: 110,000 - 120,000 USD per year
Benefits & perks that we offer:
ProIT,Inc - More about us and the role:
This role's contributions are vital in allowing our full-time Austin technicians to focus on more complex and urgent priorities such as the Tech Bar, incident resolution, and projects. The job is full-time with a pay range of $110,000.00 - $120,000.00 per year, and the schedule requires an 8-hour shift, Monday to Friday. The work location is on the road.
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