Technology Consultant - Quality Management Office

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.

The Technology Consultant will have the opportunity to see the breadth of the Quality Management Office’s plan and impact as well as how the QMO supports the overall strategic objectives of Technology. The Technology Consultant will serve as a trusted advisor to our Quality Office Manager and Director, building strong relationships across our Teams. Members of this Team will partner with many different work groups inside and outside of the QMO creating a wide network of connections. The Technology Consultant has the opportunity to advise and work closely with all QMO Teams. Work products produced on this Team are visible all the way up to the VP.

The Technology Consultant position is instrumental in helping guide QMO’s plan and supports the overall strategic objectives of Technology. This position will have a broad view of the capabilities and technologies used within then the QMO and Portfolio spaces. This consultative role supports strategic planning initiatives across the department.

Additional details:

• This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming

• U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

• Job Summary
  • Part of a Team charged with identifying, prioritizing, defining and implementing various Business and Technology driven initiatives. Assess potential opportunities, evaluate value of those opportunities, suggest prioritization to Leadership based on value, and identify potential solutions. Work with various Customers in the Business and Technology to advise and influence in the creation of strategic or initiative plans.
• Responsibilities
  • Identify new ways to create value through business process improvements and technology enhancements proactively
  • Analyze impact of problems, facilitate resolutions, and escalate to Leadership as needed
  • Complete assigned and project tasks with minimal direction
  • Develop deep understanding of Customer priorities, value drivers, and challenges, and use this knowledge to translate Customer needs
  • Drive solutions within a Team/group without being a subject matter expert
  • Partner with Senior Leadership across the Company to lead various activities required in the ongoing development and delivery of strategic initiatives
  • Anticipate large-scale, complex challenges within domain; including risk, dependencies, timelines, scope, etc.
  • May perform other job duties as directed by Employee's Leaders
• Knowledge, Skills and Abilities
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
  • Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
  • Ability to understand the implications of new information for both current and future problem-solving and decision-making
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
  • Ability to communicate information and ideas in verbally and in writing so others will understand
  • Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem
  • Skilled in Confluence, Oracle Primavera Enterprise Project Portfolio Management, Atlassian JIRA
  • Skilled in IBM Cognos Impromptu, Microsoft SQL Server Analysis Services SSAS, Oracle Business Intelligence Enterprise Edition, Tableau

• Education
  • Required: High School Diploma or GED
  • Required: Bachelor's Degree or equivalent work experience in Business, Technology, Finance, or related field
• Experience
  • Required: Advanced-level experience, seasoned and specialized knowledge in solving complex problems and driving multiple stakeholders towards implementable solutions

  • Preferred: Experience in program management or project management

  • Preferred: Skilled in professional communication and in delivering ad-hoc requests with urgency, at times without detailed requirements

• Licensing/Certification
  • N/A
• Physical Abilities
  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Other Qualifications
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $124,550 per year to $138,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too. 

• Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.** 

• Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***

• Explore more Benefits you’ll love: swa.is/benefits 

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits 
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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