Dell Jobs – Field Service Technician In New York

Position Title: Field Service Technician

Company: Dell Technologies

Location: New York, NY

Job Description

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Responsibilities:

• Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities


• Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments


• Perform troubleshooting, parts replacement, system upgrades and deployments


• Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed


• Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event

Requirements:

• 1-3 years of professional technical work experience with an Associate’s Degree or greater, or commensurate experience


• Experience in a customer facing role and self-motivated your work with passion and enthusiasm


• Ability to lift to 30-60 lbs. when necessary


• Responsible for daily travel in a designated territory, be on call at select times, work Overtime hours, and have a reliable automobile to arrive at customer locations


• Ability to obtain and maintain a security clearance to support federal clients


• Industry certification in Linux, Windows, VMware or Networking


• Dell EMC Proven Professional Associate Level Certification for information storage management (ISM)