Customer Service Agent - Full-time

Joining us on this new project! $650 stay bonus we shall payout at 120 days!

At SYKES, we help people one caring interaction at a time - that includes you! As a Customer Service Advisor at our Langhorne site, you'll shine if you have a passion for connecting with customers and providing creative solutions. Familiarity with iOS and/or macOS, or comparable technology, is preferred.

Work with us and you'll enjoy:

• $14.00 per hour
• Full-time schedules (40 hours/week)
• 100% Paid Training
• A career defining experience
• A team with a passion to set you up for success.
• Full benefits package including medical, dental, vision & life insurance
• Company-match 401(k) retirement plan
• Paid time off
• 100% free college tuition program after one year of employment

Our four pillars to success include:

Customer service focus with previous experience in customer-facing roles

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  • Demonstrating a passion for customer service, ownership of the experience, and a drive to deliver a comprehensive resolution
  • Obsesses over the customer experience and constantly strives to exceed their expectations

Desire, ability, and willingness to learn:

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  • Stay curious and inquisitive in the pursuit of professional excellence
  • Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
  • Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

Technical knowledge and expertise including professional and/or personal technical troubleshooting experience:

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  • Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
  • Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real-time

Resilience:

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  • Able to self-manage and work independently in a fast-paced and highly demanding environment.
  • Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure
  • Eager to receive feedback, embraces coaching and demonstrates changes as a result

SYKES is committed to health and safety. We follow these procedures at our Langhorne location

:

• Video interviewing
• Temperature checks and mask requirements
• Hand sanitizer and wipes readily available. Daily deep clean of facility
• Educational materials and sessions providing health and safety updates and information

Required qualifications, skills and experience

Apply with us if you possess:

• At least 18 years old
• A high school diploma or GED
• Excellent communication skills, both written & verbal
• Ability to pass a background check
• Ability to work a flexible schedule including days, nights, and weekends

About SYKES

SYKES Langhorne is part of a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfillment. Our teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKES Langhorne!

EEO statement

EOE/Veteran/Disabled

Required qualifications:

• 18 years or older
• At least high school diploma or equivalent or higher