Southwest Airlines Jobs 2023 – Supv Ramp

Job Description:

• Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.


• Provides Legendary Customer Service by managing Ramp Agents and oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a safe and efficient manner to assure that an on-time operation is maintained.

Job Responsibilities:

• Ensures all Ramp Agents are properly assigned and utilized


• Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty


• Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained


• Assists in training and mentoring Ramp Agents to ensure awareness of appropriate regulations, procedures, and Company policies


• Provides special care, attention, and assistance to internal and external SWA Customer’s as needed


• Maintains oversight in handling and operating condition of all ramp equipment in addition to ensuring ground equipment is serviced and fueled as necessary


• Manages and evaluates the work performance of Ramp Agents to ensure that their work performance, attendance, and appearance meet Company requirements


• Actively coordinates with all departments to maintain the station’s on-time performance


• Partners with fellow Supervisors and Leadership to achieve Station objectives


• May perform SIDA signatory responsibilities as assigned


• Recognizes Team member achievements and ensures appropriate and effective coaching and/or accountability is delivered to address performance shortcomings


• Proactively reallocates Employees as needed and assigns rest and meal breaks as required


• Must be able to meet any physical ability requirements listed on this description


• Sets clear expectations on daily assignments and procedures or process changes to Employees.

Job Requirements:

• Ability to successfully work with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions


• Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed. Must maintain alertness to moving vehicles and aircraft


• Knowledge of Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred


• Ability to read documents, follow instructions, learn, understand, and teach ramp operations procedures, rules, and regulations


• Ability to read and write English


• Ability to demonstrate strong organizational skills and attention to detail


• Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time


• Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems


• Ability to assume a high level of responsibility


• Ability to manage highly sensitive and confidential information


• Ability to solve complex operational problems


• Ability to use computer keyboard with sufficient speed to meet demands of job. Must be able to sufficiently use and navigate current computer software, including


• Microsoft Office products


• Ability to successfully complete Ramp Agent training and perform all essential job functions of a Ramp Agent


• Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft