Area Director Franchise Performance - Omaha NE Remote

Choice Hotels International Remote
director franchise remote franchise hotels director team management sales communication corporate consultation engagement
March 16, 2023
Choice Hotels International
Allentown, Pennsylvania
Area Director, Franchise Performance(Omaha, NE)Who are we looking for?

Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Area Director in the Franchise Performance Team.At Choice Hotels, we connect the world through the power of hospitality.
We bring together the people, brands and technology that enable the success of others-welcoming every guest, every partner everywhere their journey takes them!

As an Area Director with Choice Hotels, you will serve as a trusted advisor to a portfolio of hotel owners based in a specified region.
You will provide our small business owners insights and strategies to drive their hotel's performance so that they continue to grow with Choice Hotels.
In the spirit of hospitality, you will engage with each owner on a one-on-one basis to help boost their profitability, increase guest service, and encourage portfolio growth with Choice Hotels.

As a key member of you team, you will use your education and experience to help each owner consistently deliver excellent levels of guest satisfaction, with the goal of optimizing profitability while establishing lifelong relationships.
As such, this position requires excellent relationship building skills, results-focused communication skills, the most valuable of which is the ability to listen and learn while working with each owner and/or management team.

There are many resources at Choice Hotels that are available to our owners.
These resources can help our owners to achieve their service and profitability goals and assist in operational, sales, training, and execution needs.
The Area Director will work in partnership with all departments in Choice to ensure owner satisfaction by connecting owners to these resources and departments.

In addition to operational knowledge, best-fit candidates for this position will have a good working knowledge of guest service diagnostics, action planning, property systems, sales and marketing, profit, and loss statements, and more.
While direction is provided, and helpful resources including peer-to-peer assistance are always available, you are self-directed as a field-based employee and will need to use time efficiently to achieve optimal results.

If the idea of helping small business owners achieve greater success intrigues you; if being part of a diverse team of supportive and collaborative colleagues excites you; and if personal career advancement and even greater personal success is important to you, then consider joining our team as an Area Director today.
We invite you to apply today for our Area Director role today and #MakeItYourChoice.

Your Responsibilities
  • Develop proficiencies to interpret performance and personal workflow data through internal and external sources, including STR, GIS/Medallia, Salesforce, Cvent, Workday, Concur, Tableau, Profitability Benchmarking (HotStats), Okta/MFA, Business Intelligence, Ideas, and related corporate reporting systems.
    Identify greatest opportunities to improve performance at portfolio hotels.
  • Understand and utilize appropriate tools and resources to ensure effective and consistent On-Site and Virtual consultation delivery.
  • Effectively collaborate with Choice teams in various departments and champion key programs and initiatives.
  • Generate post-consultation follow-up correspondence and maintain effective property and ownership documentation notes within Salesforce.
    Regularly update management records.
  • Remain current on all Choice programs, franchise requirements, operating practices, market trends, and industry conditions to provide necessary information and support to franchisees.
  • Monitor and improve consultation effectiveness through RVP feedback, Owner Engagement Index surveys, and hotel stakeholder adoption of recommended action steps
  • Provide feedback to Regional Vice President of unusual property performance trends, ownership engagement issues, competitive intelligence, or other information that might prompt the consideration of collaborative efforts.
  • Able to utilize all modes of communication (in-person consultations, online meetings, phone, email, and text).
  • Support Choice Hotels franchise sales growth through engagement of directors of franchise sales and ongoing interaction to ensure identification of franchise opportunities and development of leads.
  • Actively participate in franchise association activities and communications, including current corporate initiatives, as directed by the RVP.
  • Seek and share industry and market intelligence and best practices with peers, franchisees and corporate staff; become the eyes and ears, recognizing trends, threats and opportunities that can benefit franchisees and Choice.
  • Understand and successfully integrate Choice's cultural values and performance principles into all facets of franchisee, peer, and internal stakeholder interaction.
Your Experience, Skills & Competencies
  • Bachelor's degree in related field or equivalent experience
  • At least ten years' experience in hotel level leadership or relevant related experience
  • Extensive corporate level, multi-unit hotel operations management and/or sales support highly preferred
  • Full-service hotel experience and/or multi-unit oversight experience preferred
  • Must have keen analytic skills and data management abilities, along with excellent written and verbal communication skills, franchise industry savvy, and proven track record in driving hotel performance success
  • Must have strong training, consulting, and persuasion skills
  • Must have good working knowledge and abilities in all aspects of Microsoft Office including Microsoft Outlook, Excel, PowerPoint and Word
  • Must have superior time-management and follow-through skills
  • Must be self-motivated, organized, and able to balance multiple project support requests beyond ongoing portfolio support requirements
  • Must thrive on exceeding goals, meeting deadlines, and seeing results.
  • Demonstrates key competencies to include ensures accountability, driving results, effective communication using influencing skills and relationship building.
Your Team

This is an individual contributor role that will report to the Regional Vice President of Franchise Performance.
You will collaborate with our team of Area Directors and cross functional departments on a regular basis.
You will work with Choice hotel owners on a daily basis.

Your Work Location

As our Area Director, you will be a remote based associate, working from your home.
You will be required to connect virtually with Choice team members and leadership on video via Zoom, with periodic travel in-person to our beautiful, state-of-the-art worldwide offices in Rockville, Maryland or Scottsdale, AZ.
Frequent nationwide travel will be required, approximately 70% of the time to visit our owners and attend meetings.

We are focused on safety and wellness in our offices, and as such, as a Choice associate you will be required to disclose your COVID-19 vaccination status and provide a copy of your vaccination card.
If you are not vaccinated or elect not to disclose your status, we will require a weekly neg.

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