Member Services Specialist

As a Member Services Specialist, you will deliver member management, electronic billing, and recovery services on behalf of our software customers. You will serve as an extension of our software customers’ Accounts Receivable and Member Management functions. You will be responsible for executing Full-Service Billing services through Daxko software systems and through direct interaction with members. Additional responsibilities may include managing member billing data, applying applicable return fees, managing membership holds, freezes, terminations, addressing unresolved billing issues, and member outreach activities.

Hours:

• Tuesday through Saturday 9 am - 6 pm
• local to Camdenton, MO

You will also:

• Interact with members via email, inbound, and outbound phone calls
• Manage a high volume of inbound and outbound calls
• Respond promptly, accurately, and respectfully to member inquiries
• De-escalate situations involving dissatisfied members and offer patient assistance and support
• Review member accounts, investigate and diagnose member billing issues
• Maintain accuracy of member financial records
• Leverage Daxko software to successfully bill / reconcile member billing matters, and to generate monthly reports as needed
• Follow all organizational compliance policies and standard operating procedures
• Consistently meet weekly, monthly, and quarterly key performance indicators.
• Participate in and/or lead team trainings to grow product and service expertise
• Effectively collaborate with staff at all levels in the organization.