Sr Ops Implementation Program Manager
Department:
Operations Strategy & ImplementationOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Company Promise
Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Employee Promise
I will demonstrate my Warrior Spirit by striving to be my best and never giving up. I will show my Servant's Heart by delivering Legendary Customer Service and treating others with respect. I will express my Fun-LUVing Attitude by not taking myself too seriously and embracing my Southwest Family.
Southwest Airlines is an Equal Opportunity Employer
Job Summary
The Program Manager is responsible for all aspects of program and project management for high complexity, high visibility Company-wide strategic initiatives over the entire life of the program - particularly within the Operations (Ops) space. The Program Manager leads and mentors a Team of Project Managers to deliver superior results, and they establish and lead program and project governance processes. They're responsible for driving business objectives and value, scope/timeline/budget, and technical risks to make sound strategic recommendations to program Leadership. The Program Manager is an expert communicator and is skilled in verbal and written communication to audiences of all levels, and they are able to proactively drive conversations with Senior Leadership and influence program stakeholders at all levels. The Program Manager provides support and guidance for business, operational, and Technology-initiated programs, and they provide thought leadership to program stakeholders. The Program Manager builds and nurtures strategic relationships with Senior Leadership at all levels. This position requires strong knowledge of Business and Technology processes and implementation procedures including change leadership disciplines.
Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week.The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
*Responsibilities
- Mentors program and project teams to achieve superior results
- Works closely with project sponsor, cross-functional teams, external vendors, and assigned project managers to plan and develop scope, deliverables, key requirements, required resources, work plan, budget, timing, and appropriate program and project governance structure and processes for new initiatives
- Drives business objectives and values, the scope/timeline/budget, and business and technical risks to make sound strategic recommendations to program Leadership
- Coordinates across multiple projects and ensures plans, artifacts and corrective actions work in tandem across departments and projects within the program
- Analyzes, evaluates, and overcomes program risks
- Communicates updates related to assigned programs to all Levels within the organization
- Drives conversations with senior Leadership and influences program Stakeholders at all levels
- Accountable for day-to-day decisions as determined by program Leadership
- Provides support and guidance for business, operational and technology initiated programs and provides thought Leadership to program Stakeholders
- Builds and nurtures strategic relationships with Senior Leadership at all levels
- May perform other job duties as directed by Employee's Leaders
*Job Summary
- Responsible for all aspects of program and project leadership for large, highly complex, highly visible programs over the entire life of Operation-wide strategic initiatives. Understands complicated, cross-functional business objectives and scope and delivers superior results. Coordinates across multiple projects to ensure they are working in tandem and aligning with overall business goals. Capable of weighing business objectives and value, scope/timeline/budget, and technical and business risks to make sound recommendations to program Leadership.
*Responsibilities
- Mentors program and project teams to achieve superior results
- Works closely with project sponsor, cross-functional teams, external vendors, and assigned project managers to plan and develop scope, deliverables, key requirements, required resources, work plan, budget, timing, and appropriate program and project governance structure and processes for new initiatives
- Drives business objectives and values, the scope/timeline/budget, and business and technical risks to make sound strategic recommendations to program Leadership
- Coordinates across multiple projects and ensures plans, artifacts and corrective actions work in tandem across departments and projects within the program
- Analyzes, evaluates, and overcomes program risks
- Communicates updates related to assigned programs to all Levels within the organization
- Drives conversations with senior Leadership and influences program Stakeholders at all levels
- Accountable for day-to-day decisions as determined by program Leadership
- Provides support and guidance for business, operational and technology initiated programs and provides thought Leadership to program Stakeholders
- Builds and nurtures strategic relationships with Senior Leadership at all levels
- May perform other job duties as directed by Employee's Leaders
*Knowledge, Skills and Abilities
- Knowledge of program and project processes, problem management tools and procedures
- Knowledge of business and technology processes and implementation procedures including change Leadership disciplines
- Knowledge of MS Project, Visio, MS Office Suite including SharePoint
- Ability to provide direction in a Team oriented environment, directing tasks to finish by scheduled completion date
- Ability to communicate effectively, both verbally and written, at all levels
- Ability to contend with the range and complexity of large business problems
- Skilled in giving full attention to what other People are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to listen, understand, and communicate ideas presented in writing and/or in speaking with others
*Education
- Required: High School Diploma or GED
*Experience
- Expert level experience, expansive and far reaching knowledge in:
- Project management
- Issue and Risk management
- Change management practices
- Building trust and relationships with all levels of Employees & Leadership
*Licensing/Certification
- PMP certification preferred
*Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
*Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Benefits you'll love:
Fly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.**
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***
Explore more Benefits you'll love:
**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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