Card Services Representative

Description:

. Process a moderate volume of inbound and outbound credit and debit card-related phone calls from customers and co-workers on a daily basis Actively listen to and respond to customer and co-worker needs while having a courteous and helpful attitude Support customers and call center, branch and other employees with the processing of credit and debit card orders, fraud and dispute claims, account maintenance requests and card restrictions for lost, stolen or compromised cards Collaborate with co-workers in your department and in other departments and branches to provide effective and efficient service to our customers Develop and maintain a comprehensive knowledge of the company's credit and debit card products and services Understand and comply with applicable Federal and State laws, banking regulations and OE Federal Credit Union's policies and procedures Perform other related duties as assigned.

Skills:

Customer support, account service, customer service skills, customer relations, call center, customer service, typing, phone customer service, card service, Microsoft office, microsoft excel, credit card reconciliation, Banking, Lending, consumer lending, Teller, Banker, account services, bilingual, data entry, process, bank, credit union, bilingual proficiency skills, inbound call, phone communication, phone sales, Financial services, Credit card transaction

Top Skills Details:

Customer support,account service,customer service skills,customer relations,call center,customer service,typing,phone customer service,card service,Microsoft office,microsoft excel,credit card reconciliation

Additional Skills & Qualifications:

Position Qualifications and Skill Requirements . High School Diploma/ GED required Six months of work experience in a customer service capacity required; one year of work experience in a credit or debit card servicing capacity preferred Excellent verbal communication skills required Excellent written communication skills preferred Proficiency with Microsoft Word, Excel and Outlook preferred Bilingual in English and Spanish preferred. Physical Requirements . Must be able to occasionally lift, carry, push or pull up to 10 lbs Must be able to sit for prolonged periods of time and walk/stand for brief periods of time Must be able to repetitively use a telephone and a computer mouse and

Experience Level:

Expert Level

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At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.