Deli Lead - 187
Kroger
Appleton, Wisconsin
lead
store
procedures
manager
customer service
safety
shopping
education
team
exempt
operating
absence
merchandising
March 22, 2023
Kroger
Appleton, Wisconsin
Company Name: Roundy's
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
- Greet customers in a genuine/friendly manner throughout the store; assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
- Effectively communicate with customers and respond to questions and requests in a timely manner.
- Welcome, serve and assist customers; provide back up to the department manager in their absence.
- Ensure proper staffing to address service levels and efficient utilization of labor.
- Operate equipment (e.g., slicer, fryer, oven, scale, knives, box cutter, and pricing gun) per company guidelines.
- Ensure opening/closing procedures are followed according to standard operating procedures (SOPs).
- Oversee that the backroom is clean and orderly per SOPs.
- Ensure storage/code dating SOPs are adhered to for all products.
- Ensure proper cold chain procedure is adhered to at all times; this includes delivery to the store, storage, stocking and holding on the sales floor.
- Assure all receiving procedures are adhered to appropriately.
- Follow all merchandising guidelines, including display models, signage and product packaging.
- Verify all Deli associates are properly trained to use the scales to assure correct pricing.
- Confirm removal and disposal of un-sellable product from sales floor.
- Monitor temperature of coolers/freezers to maintain freshness of products.
- Perform stocking duties, ensuring correct placement of stock and refilling of product.
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
- Maintain ability to work varied shifts and relocate to another store location.
- Physical demands include, but are not limited to, frequently walking, standing, turning, kneeling, reaching, squatting, and stooping/bending, lifting/carrying objects 5 to 80 lbs., pushing/pulling objects 200 to 2,000 lbs., regular exposure to cold temperatures and wet surfaces Occasionally crawl, climb ladders and walk on uneven ground.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- High school diploma or equivalent, 1+ years retail experience; or an equivalent combination of education and experience
- Effective interpersonal and customer service skills
- Friendly, approachable and outgoing demeanor/team player
- Sound judgement/decision making skills
- Strong math skills (e.g., calculate discounts, proportions, percentages)
- Ability to read/interpret documents (e.g., training manuals)
- Good oral and written communication skills
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