Help Desk Support Engineer

Apex Systems Pittsburgh, Pennsylvania
help desk help desk support engineer technical desktop pc software apex search technical support technology services contractors password resets
June 2, 2023
Apex Systems
Pittsburgh, Pennsylvania
Job#: 1338192

Job Description:

The core goal is to provide Subject Matter Expertise for technical support to the Technology Services Group for all company employees & contractors inclusive of a follow the sun support model (24x7x365) model.

Responsibilities include: providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities, including (but not limited to)password resets/unlocks, troubleshoot Microsoft Office/Outlook 2013/16/O365, PC, printer, telephone, mobile (where applicable), VPN and software issues .

  • Associates (or Bachelor's) degree in a related discipline and/or minimum 3-5 years relevant, equivalent work experience required.
  • Previous technical desktop support experience, experience with MS Office Suite products
  • Customer service / soft skills experience
  • Knowledge of PC hardware and software
  • Flexibility in working hours
  • Must be able to effectively troubleshoot,
  • Work with customers
  • Have strong organizational and record keeping skills.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

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