Senior QA Engineer, ServiceNow

Delta Airlines ATLANTA, Georgia
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May 21, 2023
Delta Airlines
ATLANTA, Georgia




Senior QA Engineer, ServiceNow



United States, Georgia, Atlanta



Information Technology



17-Mar-2023



Ref #: 20023



LinkedIn Tag: #LI-TB1



How you'll help us Keep Climbing (overview & key responsibilities)



Responsible for test creation, automation, and execution in support of the development, maintenance, integration, enhancement, and support of the ServiceNow platform following vendor best practices.



Responsibilities:




  • Analyze Release Notes for 10 patches and 2 major upgrades annually to understand the impacts to the implemented functionality



  • Understand business user stories / requirements to provide the testing to cover defined acceptance criteria



  • Create and maintain manual test scripts for all ServiceNow platform functionality in QTest: mapping the tests to requirements, ensuring coverage meets or exceeds defined targets



  • Build and maintain automated tests for testing of platform functionality via ServiceNow ATF framework



  • Ensure all work adheres to the processes, policies and best practices for development and the platform for Delta and ServiceNow.



  • Test using ATF Test Suites and manual testing for: existing configuration and customization during 10 patches and 2 major upgrades, updates to Delta specific configuration and customizations, and new plugins / new features for specific functionality



  • Analyze test results and identify defects and work with Testing lead and Developers to remediate them



  • Report on test coverage and automation percentages on a weekly basis to leadership and progress towards defined targets



  • Coordinate with Process Teams, SMEs, and End Users for User Acceptance and Integration testing



  • Provide daily updates via the daily team standup meeting for active items



  • Ensure the system maintains compliance with Delta's policies and procedures, including HIPAA, SOX, PCI, and data retention processes.



  • Practices safety conscious behaviors in all processes and procedures.




*May perform other duties as assigned.



Benefits and Perks to Help You Keep Climbing



Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:




  • Competitive salary, industry-leading profit sharing program, and performance incentives



  • 401(k) with generous company contributions up to 9%



  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave



  • Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits



  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages



  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health



  • Domestic and International space-available flight privileges for employees and eligible family members



  • Career development programs to achieve your long-term career goals



  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint



  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies



  • Recognition rewards and awards through the platform Unstoppable Together



  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare




What you need to succeed (minimum qualifications)




  • 2-4 years of experience with the ServiceNow Platform



  • Experience with building and maintaining ATF test within the ServiceNow Platform



  • Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment/reasoning skills



  • Ability to work independently to achieve exceptional results and follow documented procedures accurately



  • High School diploma, GED or High School Equivalency.



  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.



  • Demonstrates that privacy is a priority when handling personal data.



  • Embraces a diverse set of people, thinking and styles.



  • Consistently makes safety and security, of self and others, the priority.




What will give you a competitive edge (preferred qualifications)




  • ServiceNow CSA Certification



Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here















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