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Global Community Experience Manager

Lionbridge Harrisburg, PA
community manager community manager drive engagement content social media media people health brand big picture
October 20, 2023
Harrisburg, PA

Employment Type: [[jobType]]
Work Location: Work from Home, Any State
Position Title: Global Community Experience Manager
Requisition ID#: 53638
**Global Community Experience Manager**
At Lionbridge, our community of over 30,000 translators, interpreters, testers, post editors, and SMEs are at the heart of everything we do. These teams are the defining core of our business model, and the driving force behind our tenured, leading position in the Localization industry. Taking the reins as our Global Community Experience Manager at Lionbridge, you’ll be presented the greenfield opportunity to be the voice of our brand across this diverse, global partner community! As you develop impactful, big-picture strategies to drive community partner engagement, you’ll also work to strengthen partner brand awareness, support value-add content across various platforms, create and manage a social media & forum presence, and ultimately strive to increase partner availability and capacity with Lionbridge.
**What You Will Do:**
+ Analyze current positioning and strategize methods in which we can scale our community, connect with new people, and capitalize on retention across our existing network
+ Develop and deploy a community-wide forum strategy that offers and promotes consistent, positive interactions across our global network of community partners
+ Create and launch a branded social media strategy across multiple platforms, maintaining timely engagement, accurate copy, and consistent scheduled content
+ Communicate industry trends and feedback to internal stakeholders to identify potential issues and support the creation of resolution processes
+ Develop and manage general partner communication efforts including newsletters, community updates, relevant industry news, and related value-add content
+ Build relationships, create outbound activities, and engage in community-focused activities that drive big-picture community satisfaction and increase community & customer NPS’
+ Utilize community interaction data models to develop ways in which product and service values are increased for our community partners
**To Be Successful You Will Have:**
+ Minimum 3+ years’ experience in community management specifically and/or community engagement related roles
+ Extensive experience designing and delivering world class customer/community experience through the effective utilization of social media, forum, and other technologies
+ Proven ability to manage multiple competing interests, stakeholders, and priorities using high-level time management, prioritization, organization, and conflict resolution.
+ A people-centric personality with the ability to initiate and nurture impactful relationships in a digital capacity
+ The ability to analyze and utilize data to guide business decisions
+ Demonstrated English language fluency
**In Return, You Can Expect:**
+ Ongoing career opportunities at a repeat Forbes and Newsweek-listed “Best Employer for Women”, “Best Employer for Diversity”, “Best Remote Employer”, “Best Large Employer”, and “Most Loved Workplace”
+ Career development and a career path designed to utilize your learned skills and ultimate professional passions in a world-leading company with 25 years of world-leading experience
+ The ability to directly drive meaningful and positive outcomes for our community partners as part of a major organizational transformation towards a customer, community, and tech first led business
+ Working with a team focused on the success of Lionbridge just as you are in a very collaborative capacity.
**Our People are Our Pride – Benefits and Perks**
+ Expected Compensation: $75,000-$100,000/yr. DOE
+ Health Coverage for you and your family with multiple plan options: Health, Vision, Dental; as well as HSA and FSA-eligible programs
+ Generous Paid-Time-Off and 10 Company Paid Holidays, as well as Floating Holidays, Paid Volunteer Days and an additional Paid Day Off for your Birthday!
+ 401k with company match
+ Free access to Lionbridge’s Employee Wellness Platform and Employee Assistance Program to support both physical and mental health
+ Earn extra money in your HSA for completing Wellness Incentive goals through employer contributions
+ Career guidance with learning and development opportunities along the way, backed Lionbridge’s internal mobility and referral bonus programs
**About Lionbridge**
Lionbridge partners with brands to break barriers and build bridges all over the world. For over 25 years, we have helped companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Through our world-class platform, we orchestrate a network of passionate experts across the globe who partner with brands to create culturally rich experiences. Relentless in our love of linguistics, we use the best of human and machine intelligence to forge an understanding that resonates with our customers’ clients. Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24 countries. Learn more at www.lionbridge.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Breaking Barriers. Building Bridges.**
Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.
If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at [email protected] for assistance.

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