Operations Assistant/Dispatch

Panzarella Waste & Recycling Services is a local, family-owned Waste Management company and a leader in servicing the Tri-County area of South Florida for over 40 years! We are a growing company continuously searching for top professionals with a passion for providing a great customer experience. We offer a multitude of services to our customer base and provide them with top-quality solutions. With our continuous growth, we seek individuals who desire to help others and provide excellent service in a rewarding environment.

We are looking for a backup Dispatcher, primarily responsible for assisting with coordinating 10-15 drivers and trucks (Front Load, Rear Load, and Roll-Off) to perform duties according to customer request and expectations in the most efficient manner.

Hours for this position are approximately 7:30 A.M. 4:30 p.m. (Monday Friday)

*Some Saturdays may be required*

RESPONSIBILITIES

· Read and interpret maps and directions

· Knowledge of geographic region in the greater South Florida Tri-County area

· Knowledge of scheduling to maximize productivity and ensure prompt service to customers

· Regularly process alphanumeric and mathematical calculations

· Complete multiple tasks simultaneously in a fast-paced environment

· Generate accurate and complete service tickets

· Adjust dispatch schedule as needed to reflect current and accurate information

· Effectively communicate in person, by phone, text, and email

· Communicate with Operations Manager and Lead Dispatcher daily

· Communicate with a pleasant, professional attitude at all times

· Complete other related duties as assigned.

REQUIREMENTS

· Minimum of 2 years experience in a similar role

· Learn and operate the proprietary software, SoftPak, and GPS systems

• Ability to learn Billing & collections tasks.

· Intermediate or Advanced data entry skills

· Intermediate expertise with Microsoft Office applications (Word, Excel, Outlook, Access, etc.)

• Sales Commissions sheets kept in excel once new contracts are entered in the system

· Knowledge of Solid Waste, Recycling, or a similar transporter industry

· Ability to communicate in written and spoken English (Spanish is a plus)

· Ability to sit for long periods of time (5+ hours)

· Ability to lift up to 20 pounds occasionally.

Compensation is commensurate with experience. Please send your pay requirements with your resume.

We are an Equal Opportunity and E-Verify Employer!

Job Type: Full-Time

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Dispatching: 2 years (Preferred)
• Customer Service: 1 year (Preferred)
• Waste Industry: 1 year (Preferred)

Language:

• Fluent English (Preferred)

Work Location: In person